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Frequently Asked Questions

Whether you are moving interstate or locally in Canberra, insurance is a good idea. There are some common misconceptions about how insurance works in the removals industry, one of which is promoted by many removal companies who state “we are fully insured”. Yes, we are fully insured; however, this does not automatically cover the customer. This is not because we don’t want to cover the customer, it is because, legally, our insurers are covering us (their customer), not you (our customer).

While every care is taken to ensure goods get from their pick-up to their destination, accidents can occur. If you have not taken out an insurance policy or if your home and contents policy does not cover you, then you are not automatically covered.

In the unlikely event that something does go wrong, we can apply to our insurer for any loss; however, any compensation they provide will be entirely at their discretion based on their investigation of the circumstance surrounding the loss. There is an excess payable as with all insurance cover, which is passed on to the customer.

It is in your best interests to check first with your own home and contents insurer to see if they provide relocation cover. If the cover is not available through your insurer, for your peace of mind you are best to take out cover for your move.

We would be happy to arrange cover on your behalf based on the value of your goods.

Local Moves are conducted over 2 main time slots. The first move commences between 7.30-8.30 am. Subsequent moves commence when the morning move is complete. We can estimate the time, however, it will depend on how the morning move progresses. A member of our team will contact the 2nd job customer with approximately 1/2 to an hour's notice. You don't need to wait around for our removalists to arrive, just be within 1/2 an hour of the pick-up address when our team calls.

Interstate moves operate a little differently from local moves. Every effort is made to meet the needs of all of our customers. Dates and times are dependent on what is available at the time of booking. Our teams are often travelling thousands of kilometres to get from one destination to the next and loading and unloading goods along the way. It is often difficult to provide realistic times as so many challenges face our teams on the road. What is important is that our teams stay in contact with our customers to advise their progress and provide updated progress reports.

All small loose items should be packed into a sturdy removal carton for transport. If an item is not contained within a removal carton, then they are unprotected in transit and will also take longer to load. Much of the packing of cartons is common sense, e.g. put heavy items in the bottom of a box, and put lighter items on the top. Don't overload a box and make it too heavy. We have some helpful hints available, download them here.

The resources required to relocate a piano will depend on what type of piano you have and what your access is like at each end. Billiard Tables You will need a different number of removalists depending on the size and type of billiard table.