Frequently Asked Questions
How Does Insurance Work?
Whether you are moving interstate or locally in Canberra, insurance is a good idea. There are some common misconceptions around how insurance works in the removals industry, one of which is promoted by many removal companies who state “we are fully insured”. Yes, we are fully insured; however, this does not automatically cover the customer. This is not because we don’t want to cover the customer, it is because, legally, our insurers are covering us (their customer), not you (our customer).
While every care is taken to ensure goods get from their pick-up to their destination, accidents can occur. If you have not taken out an insurance policy or if your home and contents policy does not cover you, then you are not automatically covered.
In the unlikely event that something does go wrong, we can apply to our insurer for any loss; however, any compensation they provide will be entirely at their discretion based on their investigation of the circumstance surrounding the loss. There is an excess payable as with all insurance cover and this is passed on to the customer.
It is in your best interests to check firstly with your own home and contents insurer to see if they provide relocation cover. If cover is not available through your insurer, for your peace of mind you are best to take out your own cover for your move.
We would be happy to arrange cover on your behalf based on your goods value.
What Time will the Removal Team Arrive?
Local Moves are conducted over 2 main time slots. The first move commences between 8-8.30 am. Subsequent moves commence when the morning move is complete. We can estimate a time, however, it will depend on how the morning move progresses. A member of our team will contact the 2nd job customer with 1/2 to an hours notice. You don't need to wait around for our removalists to arrive, just be within around 1/2 an hour of the pick-up address when our team calls.
Interstate moves operate a little differently to local moves. Every effort is made to meet the needs of all of our customers. Dates and times are dependent on what is available at the time of booking. Out teams are often travelling thousands of kilometres to get from one destination to the next and loading and unloading goods along the way. It is often difficult to provide realistic times as so many challenges face our teams on the road. What is important is that our teams stay in contact with our customers to advise their progress and provided updated progress reports.
What Should I Pack for My Move?
All small loose items should be packed into a sturdy removal carton for transport. I loose items are not boxes, then they are unprotected in transit and will take longer to load.
Much of the packing of cartons is common sense, e.g. put heavy items in the bottom of a box, put lighter items on the top. Don't overload a box and make it too heavy. We have some helpful hints available, download here.
The resources required to relocate a piano will depend on what type of piano you have and what your access is like at each end.
You will need a different number of removalists depending on the size and type of billiard table.
x x x Slate Table - x removalists
What Happens if I have more Items than Estimated
Local moves allow more flexibility than interstate moves when there are extra items. We allocate trucks according to the size and access conditions provided and can normally accommodate extra items if necessary.
Interstate moves are less flexible due to the finite amount of space available in a truck. We reserve space according to the information provided by the customer or based on a visit to your premises. Extra items cannot always be accommodated.
Trades and Services
We use a number of Canberra based trades and services that may be useful to our customers:
Canberra Plumber - Watertight Canberra
Quality Outdoor Decor - The Outdoor Table
Web Design and Development - 23 Creative
IT Services - 4Data
Building Inspections - Surety Property
Tax Depreciation - Capital Claims
Computer Sales/Repairs - Craig the Computer Geek
Cleaning - Leader Clean